Service design and delivery

There are a number of laws which place particular responsibilities on service providers, to ensure local services are open and accessible to all.  In particular:

  • The Scotland Act (1998) placed responsibility for encouraging equal opportunities with the Scottish Parliament. This means that the Parliament has an important role in preventing discrimination and supporting equality.
  • The Local Government (Scotland) Act also introduced a duty of 'Best Value' for all local authorities.  The Scottish Government’s Guidance on Best Value sets out how local authorities should engage all communities – they are responsible for ensuring they are responsive to the needs of their communities and citizens; have ongoing dialogue with local partners; consult in a way that is open fair and inclusive.  They also should have cultures that encourage both equal opportunities and the observance of the equal opportunities requirements.

Click here to download the section on equality laws in service design which you can print and save.